Support

Shipping & returns.

Every lamp is printed for one person — you. Here is how it travels, and what we do if something goes wrong.

Shipping

Your lamp is printed after you order — it ships in 3–5 days, often sooner. We pack it in protective, recyclable packaging and hand it to the courier ourselves.

Your tracking number arrives in the same WhatsApp chat as your order. One conversation, start to finish.

Returns

Each piece is printed for you, one at a time, so we don't offer change-of-mind returns — and because an order goes straight to the printer, it can't be changed or cancelled once placed. We confirm every detail with you in the chat before it counts.

If your lamp arrives damaged or isn't what you ordered, send us a send a short unboxing video via WhatsApp within 48 hours of delivery. We'll reprint it or refund you — your choice.

Warranty

Printed parts carry a 12-month warranty against making faults. Electrical components are covered by their manufacturer's warranty.

If something fails, message us. We'll sort it in the chat.

Privacy

Orders happen in WhatsApp — we keep only what's needed to make and ship your lamp.

No accounts, no tracking pixels.

Questions about any of this? Message us on WhatsApp.